ZRA agent appointment guide

Appoint Ultima as Your Clearing Agent

Authorise Ultima to handle your customs declaration through ZRA’s electronic clearing-agent appointment service.

Quick Summary

You appoint: log into ZRA's web-based module and select Ultima Clearing and Forwarding Limited from the licensed companies.

ZRA authorises: the appointed company to submit declarations on your behalf. You must complete the appointment through ZRA.

Ultima confirms: your appointment before submitting the customs declaration. Provide the appointment confirmation requested for your case.

Agent Appointment for Importers and Exporters

ZRA states that importers and exporters appoint clearing agents through its web-based appointment module. The requirement sits under section 184 of Zambia's Customs and Excise Act. The appointment authorises the selected company to clear for that importer or exporter.

Select the clearing company electronically

ZRA says the owner of the goods logs into the portal and chooses from licensed clearing companies. The module allows up to five clearing companies for ordinary business needs and lets the owner remove or replace an appointment. Clients needing more than five can apply to the Commissioner – Customs Service.

Authorisation Before Customs Declaration Submission

Once the electronic appointment is recorded, ASYCUDAWorld recognises that clearing company as authorised for the client. ZRA states that a transaction from an agent who has not been authorised will be rejected. Ultima checks your appointment before submitting the declaration.

Confirm Your Appointment With Ultima

Provide your appointment confirmation with your shipment documents. Your licensed clearing agent checks that the authorisation covers your case before proceeding.

  1. Start the Ultima case and provide the named documents.
  2. Appoint Ultima through the ZRA appointment module.
  3. Upload or confirm the appointment evidence requested for the case.
  4. Ultima reviews your documents and prepares the declaration.

Primary source: Zambia Revenue Authority — Appointment of Clearing Agents. Supporting source: ZRA — Clearing Agents. Last reviewed 6 September 2026.